We have had to close temporarily following Government advice to protect our colleagues from the spread of Coronavirus.
This means we are currently unable to answer any telephone calls. Our advisors are working from home and are able to assist you via email. We ask that you send your enquiry via EMAIL US NOW (firstname.lastname@example.org) and we will respond to all enquires as soon as possible.
If you require an up to date status of your luggage delivery, please contact your airline appointed courier company via https://gbsenquires.com/courier/
If your enquiry is about lost property or item left on board of aircraft, please contact your airline appointed lost property company via https://gbsenquires.com/lost-property/
Thank you for your patience and understanding during these unprecedented times.
Use our World Tracer tracking system using your 10-digit unique reference number and surname, and check the status of your luggage.
To make further enquires by email or contact our Customer Service Executives.
Once the luggage has entered the delivery process it will be given to the airlines allocated ground courier companies to arrange delivery.
Airline, airport, transport or weather conditions which may affect an airports operation or the luggage delivery.
Find your lost property within our lost property section within the navigation.