We understand lost or delayed luggage is inconvenient and a stressful time for you. Please be assured that we will be doing all we can to assist you through this experience on behalf of your chosen airline.

Please use the pages on our website to navigate to your airline’s information, tracking pages and courier company links using your unique reference number to help you in the process.

IMPORTANT NOTICE – We are unable to trace bags which have been reported missing on outbound journeys, and can only trace bags which have been reported delayed at one of our airports. Please contact your local airport where you reported your luggage delayed for any luggage updates.


Thank you for your patience and understanding.

Track Your Luggage? Find it now!
Please use your unique 10 digits baggage reference number (e.g LHRXX12345) that was given or emailed to you, for tracing your luggage.

Use our World Tracer tracking system using your 10-digit unique reference number and surname, and check the status of your luggage.

To make further enquires by email or contact our Customer Service Executives.

Once the luggage has entered the delivery process it will be given to the airlines allocated ground courier companies to arrange delivery.

Airline, airport, transport or weather conditions which may affect an airports operation or the luggage delivery.

Find your lost property within our lost property section within the navigation.