Due to the ongoing effects the worldwide Covid19 pandemic has had on the aviation industry, we continue to work reduced hours and on skeleton staff.
This may mean we are slower than usual in responding to emails, but please be assured that we will respond to all emails as soon as possible.
If you require an up to date status of your luggage delivery, please contact your airline appointed currier company via https://gbsenquires.com/courier/
If your enquiry is about lost property or item left on board of aircraft, please contact your airline appointed lost property company via https://gbsenquires.com/lost-property/
Thank you for your patience and understanding during these unprecedented times.
Use our World Tracer tracking system using your 10-digit unique reference number and surname, and check the status of your luggage.
To make further enquires by email or contact our Customer Service Executives.
Once the luggage has entered the delivery process it will be given to the airlines allocated ground courier companies to arrange delivery.
Airline, airport, transport or weather conditions which may affect an airports operation or the luggage delivery.
Find your lost property within our lost property section within the navigation.