FAQs

We are currently in the process of locating your delayed luggage, please check back later.

Your luggage has been located, pending confirmation, and is en route to the airport. Please check back later for an update.

Please use the airline tab, select the correct airport, and use the 'contact us' link next to your relevant airline.

You will need to contact the airline for their compensation policies.

Your luggage will be traced for the first 5 days by GBS after which time the Airline will take over the search. If your luggage has not been found after 5 days, please contact the airline.

You should receive an automated email or text message advising of a delivery time for your luggage

If your luggage has not been located within 21 days you need to contact the airline and/or your Insurance company to begin claim proceedings

Please use the Courier tab, then select the right airport and you will find the courier details for the airline you traveled with, please contact them directly.

The courier company assigned to your airline has collected your bag from the airport and will contact you to advise a delivery time.

If the time for the delivery is not convenient, please contact the courier company for your airline in the Courier tab at the top of this page to arrange an alternative address or delivery time.

You should receive an automated email or text message advising of a delivery time for your luggage

Each airline has a specific agreement with a Courier company and it may not always be delivered on the same day it was received at the airport. See FAQ When will my bag be delivered?

Each airline has a specific agreement with a Courier company. Same-day delivery or Overnight delivery, see below,

Same Day Delivery, this will usually be the same day as your bag arrives at the airport unless it arrives after 1630pm. The couriers should advise you of a delivery time.

Overnight Delivery, this will usually be the next working day after your bag arrives at the airport if before 1600pm. If it arrives after 1600pm the delivery will take place within 48 hours. for further updates contact the courier company for your airline, details are in the Courier drop-down at the top of this page.

Email admin1@globalbaggage.co.uk  for assistance.

Use the Lost Property section at the top of this page to see who deals with lost items for your airline

You will need to contact your local Police Station to get a Crime Reference Number. Then contact your Insurance Company or Airline to initiate a claim.

Each airline has its specific allowances. Please check with your airline before travel, especially for large or bulky items as there may be an excess fee charged by the airline.

You need to put your claim in writing to the airline within 7 days with any accompanying evidence.

Each airline has its specific allowances. Please check with your airline before travel.

You need to keep in contact with the details on the letter you were given when you made your report. Alternatively, contact the airline.

You will need to contact your airline to get this letter.